Frequently Asked Questions
Everything you need to know about shopping with Net Pharmacy
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy for health products?
Due to health and safety regulations, we can only accept returns on unopened and sealed items within 30 days of purchase. Prescription medications and personal care items are generally non-returnable.
Are the products sold on Net Pharmacy authentic?
Yes, all products are sourced directly from authorized distributors and reputable manufacturers. We guarantee 100% authenticity for every item in our inventory.
Do you offer international shipping?
Currently, we ship to most major international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How do I know if a product is in stock?
Stock availability is updated in real-time on our product pages. If an item is out of stock, you can sign up for an email notification to be alerted when it returns.